The site fell short on mobile — the primary device for festival-goers researching and buying tickets. The team wanted to bring more of the fund of the event in the site to reflect the colour, spectacle and warmth of an in-person SFC experience. Events vanished from the site post-season, creating a dead browsing experience and missing a key newsletter sign-up opportunity. Layouts were inflexible, and adapting to business needs required developer involvement every time.